Scale 24×7 and DANAconnect Facilitate AI Adoption in Financial Entities

In today's rapidly evolving financial landscape, one of the primary challenges for financial institutions and insurance companies is the adoption of Artificial Intelligence (AI) and intelligent process automation. These technological advancements aim not only to increase sales, but also to reduce operational costs. Addressing this need, Escala 24×7 and DANAconnect have teamed up to offer their clients the opportunity to implement cutting-edge technologies efficiently, optimizing investment returns through AI on Amazon Web Services (AWS).

Strategic Investment of Escala 24×7 in DANAconnect

To solidify this partnership, Escala 24×7 has made a significant investment in DANAconnect. This investment not only strengthens their position as leaders in cloud services for the financial and insurance industries but also facilitates an AI-based strategy that offers significant competitive advantages. The outlook for 2024 is promising, with expected growth of 5% in the IT industry across Latin America. Moreover, according to the International Data Corporation (IDC), by 2027, major companies in Latin America will allocate over 25% of their basic IT spending to AI initiatives, driving a higher rate of innovation in products and processes.

Escala 24×7, recognized as the most experienced AWS partner in AI for the financial sector, alongside DANAconnect, a leader in Customer Communication Management (CCM), have designed customized solutions that enable banks and insurers to automate processes and manage digital interactions securely and efficiently. These solutions not only enhance customer experience but also increase sales and reduce costs associated with managing and processing operations.

Innovation in Identity Validation and Automation

One of the most demanded services in the financial sector is identity validation using AI. Technologies such as biometric video signature and real-time verification of identity documents significantly improve operational efficiency. These tools streamline the validation and authentication process, reducing both time and costs associated with onboarding new clients and renewing financial products.

In addition to identity validation, the solutions offered by Escala 24×7 and DANAconnect include personalized message creation, automatic payment reminders, satisfaction surveys, and offering additional products tailored to clients' needs and profiles. These tools enhance the relevance and efficiency of communication, making each interaction more timely and personalized.

Benefits of the Synergy Between Escala 24×7 and DANAconnect

Paul Kienholz, CEO of DANAconnect, states, “Our platform and Escala 24×7's cloud expertise are the perfect complement. This collaboration allows us to accelerate the implementation of specific solutions for banks and insurers, which are already being successfully applied with our clients.”

Ignacio Perez, Chief Revenue Officer of Escala 24x7, adds, "Generative artificial intelligence is a current reality marking a technological turning point. Our alliance enables us to build AWS-based solutions for our over 400 clients, ensuring solid and verifiable returns on investment."

Practical Applications of AI in the Financial Sector

The collaboration between Escala 24×7 and DANAconnect allows for a variety of practical AI applications in the financial services industry, such as:

• Automating Client Onboarding: Through document automation and identity authentication using advanced biometric recognition technologies.
• Identity Document Validation: Compatible with various image and PDF formats across all countries in the Americas.
• Remote Biometric Signature:  For legal documents and contracts, complemented by automatic PDF generation and digital signatures.
• Proof of Life: Before approving transactions related to retirement funds, pensions, and insurance.
• Natural Language Processing (NLP): Allowing clients to query information contained in PDF documents via voice or text commands.
• Enhanced Customer Experience: Using AI and NLP-powered chatbots to provide immediate and accurate responses to inquiries and requests.
• Generating Personalized Content: For marketing communications that enhance cross-selling and upselling opportunities.

These solutions are integrated into a low-code automation platform that facilitates omnichannel communication management, including email, SMS, WhatsApp, automated calls, among others.

Ignacio Perez concludes, “Our alliance not only promotes the use of GenAI on AWS for the financial services industry but also improves the end-customer experience for banks and insurers. We increase their sales, reduce costs, and accelerate digital transformation with personalized and scalable solutions, ensuring operational efficiency and regulatory compliance with a continuous focus on innovation."